Privacy Policy

Choosing to shop with Flozaar means you’ve placed a great deal of trust in us. With trust comes responsibility and we take this responsibility very seriously.

This Privacy Notice helps you to understand how we use your personal information, who we share it with and the rights that you have. Our Privacy Policy applies to the personal data that we at Flozaar collect and use.

We change the terms of this Privacy Notice from time to time and you should check it regularly.

Flozaar strives to be fair and open about the way we collect information about you and what we intend to do with the information.

We receive and store certain types of information from you when you interact with our Website to deliver the products you request from us, and help improve your overall online experience.

If you open a Flozaar account with us or use Flozaar Services, we may collect the following types of information:

• Contact information, such as your name, address, phone number, email, and other similar information
• Financial information, such as credit or debit card numbers that you link to your Flozaar account or give us when you use Flozaar Services.

Most of the data that we process will be data that we collect from you directly when you request a quote. We will ask you various questions to collect the data we need for the purpose of providing quotes and comparison information. We will not be able to provide a quote unless you answer the mandatory questions.

We also collect data about you based on your actions, for example we collect data about how and when you use our Platform or our services so that we can build up a picture of you as a customer. This can include information such as how many quotes you have obtained, mouse clicks/taps, mouse movements, page scrolling and text entered into forms which we collect through software which monitors how customer use our Platform. This helps us to provide you with a good service and to design improvements to our products and services (including changes to our Platform).

Where available, if you use the option to sign into your account by using an existing social media log in (such as your Facebook log in details), we will receive your name and email address as part of the sign in process.

We will collect some of this data by using cookies, web beacons and pixel tags. A cookie is a small file that is placed on your device, which enables a server to identify that device and allows us to offer the best services possible by allowing us to recognise you as a unique user and provide us with information about how you use our Website. Cookies are commonly used on the Internet and do not harm your computer system. Web beacons and pixel tags are similar to cookies and allow us to collect information about how you use our Website and help us to offer you the best service.

We may use web beacons and pixel tags alongside cookies both on our Website and in any emails we sent to you. Information collected may include items such as the IP address of your computer, the time you visited our Website and what links you clicked on or when you opened our emails.

Our Website also uses Google Analytics to allow us to monitor how users use our Website. We use services provided by Google to do this including Google's Remarketing and Advertising Reporting Features. The features that we use include Google Display Network Impression Reporting, Google Analytics Demographics and Interest Reporting and integrated services that require Google Analytics to collect data for advertising purposes including the collection of the data via advertising cookies and identifiers. As part of this activity, if you have a Google account and have allowed Google to associate your web and app browsing history so that you may receive personalised ads then Google may collect a Google identifier which allows them to identify your Google account when you are using this Website (including where you use different devices to access this website). Google use this data alongside other data they may collect about you, which may include your location, search history, YouTube history and data from other sites that partner with Google, to provide us with aggregated and anonymised information which assists us in understanding how individuals are using our Website. Alongside Google Analytics, our Website uses Accelerated Mobile Pages (AMP), this is a service provided by Google which allows webpages to load more quickly on a mobile device by allocating a Client ID to your mobile device if you have loaded the web page before.

If you contact us electronically, we may collect your electronic identifier e.g. Internet Protocol (IP) address, or device ID or telephone number supplied by your service provider.

To process any orders that you place with us:

We take payment details to process payment for any credit or debit card orders you place with us. We share these details with our chosen payment processors.

We use your account information plus your chosen delivery address details to deliver your purchases and keep you informed of their status.

Our chosen payment processors store your payment card details at your request to speed up your checkout in the future (consent).

To provide you with access to an account:

To register an account with us we capture information such as your name, contact and delivery information, and a password to protect your account (account information). We use the same information on an ongoing basis to manage and provide secure access to your account, and provide you with the services you request.

To keep in touch with you:

When you register for an account and shop with us we start to keep you up to date with news of products and services including events, offers, promotions and Sale information, unless you tell us you don’t want us to through your account or using the link in every email that we send to you.

When we send you communications we use records of how you interact with our website and any other marketing we’ve sent to you, along with purchase history, to tailor the messages to include information you are most likely to be interested in.

We use your account information to notify you about important service messages, such as material changes to this policy, product recalls or information about your account.

To develop and improve our products, range and services:

We may contact you to take part in customer satisfaction surveys, if you respond we collect your feedback and contributions (customer feedback). We use this information to develop the services we offer.

To fulfil our legal obligations:

We use your data to ensure we comply with any requirements imposed on us by law or court order, including disclosure to law or tax enforcement agencies and authorities or pursuant to legal proceedings.

We will share data with regulatory and other official bodies if they make formal requests.

We will maintain records to meet regulatory and tax requirements.

We will use your account information to contact you in connection with product recalls or other similar product quality issues and to comply with our legal obligations in connection with the sale of age restricted products.

We’ll hold on to your information for as long as you continue to be an Flozaar customer and for as long as we are required to keep it to ensure we meet our legal requirements.

If you no longer wish to be a customer you can contact us and request that we close your account. However, we have a legal requirement to keep some of your personal data even after you have asked us to delete it. We will only keep what we absolutely need to, and only to make sure we can meet our legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions.

You have a lot of rights relating to your personal information, these are:

• The right to be informed about how your personal information is being used
• The right to access the personal information we hold about you
• The right to request the correction of inaccurate personal information we hold about you
• The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
• The right to stop direct marketing messages
• The right to withdraw consent for any consent-based processing at any time
• The right to request that we transfer or port elements of your data either to you or another service provider
• The right to ask us to explain any computer-system decision about you
• The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office

If you want to exercise your rights, have a complaint, or just have questions, please contact us.

We work with a number of trusted suppliers to provide you high quality goods and services.

We will only share data needed to process your order. This will include name, address and contact details.